T & C’s for Capetivated Tours
You must take the time to read this document as you will be signing that you have read and agree to it in order for us to complete a transaction with you. If you have any questions please contact us.
These Terms and Conditions (“Terms”) apply to all quotations and services provided by Capetivated PTY LTD (“we”, “us”, “our” or “the Company”). By accepting a quotation, the client (“you” or “the Client”) agrees to the following:
1. RESPONSIBILITIES OF CAPETIVATED (PTY) LTD
1.1 Service Delivery
We will deliver the experience as described in the confirmed quote, including transportation, guided tours, activities, and any inclusions specified in writing.
1.2 Health and Safety
We take reasonable steps to ensure your safety, including partnering with reputable and licensed service providers and ensuring guides or facilitators are experienced and qualified.
1.3 Communication
We will provide clear pre-trip information and maintain open communication throughout the planning and execution of the tour.
1.4 Insurance and Legal Compliance
We carry public liability insurance and comply with South African tourism regulations. However, our insurance does not replace your personal travel or medical cover.
2. RESPONSIBILITIES OF THE CLIENT
2.1 Booking and Payments
For single day tours, payment is required 48 hours prior to departure. For multi day tours, to confirm a booking, a non-refundable deposit of 25% is required. The remaining balance must be paid no later than 14 days before the scheduled experience. Late or incomplete payments may result in cancellation. Tours are quoted in ZAR Rand and the client is responsible for any losses incurred due to exchange rate changes.
2.2 Travel Insurance
Clients must have personal insurance to cover medical emergencies, cancellations, theft, or personal loss.
2.3 Medical and Special Requirements
You must inform us in writing of any medical, mobility, allergy, or dietary issues at least one week prior to the experience so we can do our best to accommodate your needs.
2.4 Conduct and Cooperation
Clients are expected to behave respectfully towards guides, service providers, fellow participants, and the environment. We reserve the right to remove disruptive individuals without refund if safety or group enjoyment is affected.
2.5 Punctuality
You are responsible for arriving at designated meeting points on time. Delays caused by the client may result in shortened activities without compensation.
3. CHANGES AND CANCELLATIONS
3.1 Client Cancellations
If you cancel your booking in writing, the following applies:
- Day Tours:
More than 48 hours in advance – Full refund
Less than 48 hours prior to departure – No refund.
- Multi day tours:
More than 30 days before experience – 75% refund
14 days before – 50% refund
Less than 72 hours – No refund
We may offer credits or rescheduling where possible, subject to availability and fairness.
3.2 Company Cancellations or Changes
We reserve the right to change or cancel an experience/activity or tour due to unsuitable weather conditions, safety, or operational issues. We will provide an alternative date, activity, or a full refund if no suitable alternative is available.
3.3 Proposed itineraries are subject to slight changes based on availability at the time of booking. Bookings can only be confirmed once the quote has been accepted, the terms and conditions have been signed, and the required deposit has been received.
4. FORCE MAJEURE
We are not liable for changes, delays, or cancellations caused by events outside our reasonable control, including but not limited to natural disasters, severe weather, war, strikes, lockdowns, civil unrest, or government actions. In such cases, we will offer a credit, rescheduling, or partial refund where feasible.
5. ACCIDENTS AND EMERGENCIES
5.1 Acknowledgement of Risk
Many of our experiences involve outdoor or adventure activities. While we prioritize safety, participation is at your own risk, and you acknowledge that accidents may occur despite precautions.
5.2 Response to Accidents
In case of an accident or emergency, we will provide or coordinate first aid and emergency assistance. You agree to follow safety instructions and guidelines provided by staff or guides at all times.
5.3 Liability Limitations
Capetivated PTY LTD is not liable for personal injury, illness, loss, theft of valuables or damage unless caused by proven negligence or willful misconduct. This limitation is in line with South African tourism standards and consumer protection laws.
6. GOVERNING LAW
These Terms are governed by the laws of the Republic of South Africa. Disputes will be resolved amicably where possible, and otherwise submitted to the courts of the Western Cape.